Managing Volunteers

The key to a successful two-way relationship between your organisation and your volunteers is to make sure that your volunteers always feel welcomed, valued, protected and respected. This section offers practical guidance on drafting a volunteer policy,  supporting and supervising your volunteers and allocating the appropriate training to help them fulfil their roles effectively.

An emphasis on volunteer recognition and retention will guide you towards a mutually beneficial approach. Remember, the simplest way to show your volunteers appreciation is to incorporate the 3 R’s: Remember names, Return calls, and have Real conversations.